A collections dialer where the rules run before the dial
Collections is the one outbound discipline where dialing faster is not automatically better. Onyx enforces calling hours in the consumer's own timezone and suppresses do-not-call on the way out — not in a report afterwards.
Watch a session — no signupA simulated session runs in your browser. No calls are placed and no account is needed.
The rules are the job
Collections is the one outbound discipline where dialing faster is not automatically better, because every call happens inside a regulatory envelope. Calling outside permitted hours in the consumer's own timezone, or after a documented request to stop, is not an efficiency problem — it is a complaint, and a complaint costs more than the balance.
Onyx enforces those rules before the dial rather than reporting on them afterwards. Calling hours are evaluated in the called party's timezone, do-not-call suppression runs on the way out, and neither is a toggle an agent can switch off to hit a target.
A record of what was said, not what was remembered
Disputes turn on the content of a specific call. Every conversation is transcribed live and stored with its disposition, so the account has an auditable trail rather than a one-line note typed after the fact. Recording notices are prepended automatically where all-party consent applies.
Volume, within the envelope
Inside those limits the ordinary problem remains: most accounts do not answer. Answering-machine detection leaves your compliant message and advances, so an agent's day is spent on conversations rather than on listening to voicemail greetings.
Promises to pay, tracked as commitments
A promise made on a call is worth nothing if nobody follows it up on the date given. Onyx books the callback during the conversation, confirms it by text, and surfaces the ones due today at the top of the screen — so a broken promise is noticed the day it breaks.
It sits over the system of record
Onyx is a Chrome extension. It appears on top of whatever collections platform you already run and dials the numbers on the page, so the system of record stays the system of record.
Compliance is not an add-on
Onyx enforces calling hours in the called party's timezone rather than yours — dialing across time zones at 6:30am local is the violation nobody notices until it is a claim. Do-not-call suppression runs before the dial, not after.
Recording notices are prepended where all-party consent applies. None of it is a switch a busy user can turn off to dial faster.
Common questions
Does it work with my CRM?
If your CRM runs in a browser and shows phone numbers on the page, yes. Onyx reads the numbers on screen rather than integrating with one vendor's API, so it is not limited to a list of supported systems.
Do I need my own phone system?
No. Calling, numbers and messaging are provisioned with the account.
Can I try it before paying?
A simulated session on the sign-in page runs entirely in your browser — no account, no calls placed.