Collections is the one outbound discipline where dialing faster is not automatically better. Onyx enforces calling hours in the consumer's own timezone and suppresses do-not-call on the way out — not in a report afterwards.
Built for sales floors across insurance, real estate, recruiting, collections & agencies.
LIVE SESSION — no calls placed, no account needed, all numbers on screen are fictional
Local-presence caller ID, matched to the area you're calling and rotated automatically.
Decided in under a second — everything downstream depends on this one read.
Your message plays after the beep. You're already on the next call before it finishes.
Live transcription and objection coaching start the moment they say hello.
The outcome is recorded and the line moves to the next number. Compliance ran before any of this.
"It shouldn't feel like software. It should feel like the best rep on the floor never stops working."
— Why we built Onyx Dialer
Collections is the one outbound discipline where dialing faster is not automatically better, because every call happens inside a regulatory envelope. Calling outside permitted hours in the consumer's own timezone, or after a documented request to stop, is not an efficiency problem — it is a complaint, and a complaint costs more than the balance.
Onyx enforces those rules before the dial rather than reporting on them afterwards. Calling hours are evaluated in the called party's timezone, do-not-call suppression runs on the way out, and neither is a toggle an agent can switch off to hit a target.
Disputes turn on the content of a specific call. Every conversation is transcribed live and stored with its disposition, so the account has an auditable trail rather than a one-line note typed after the fact. Recording notices are prepended automatically where all-party consent applies.
Inside those limits the ordinary problem remains: most accounts do not answer. Answering-machine detection leaves your compliant message and advances, so an agent's day is spent on conversations rather than on listening to voicemail greetings.
A promise made on a call is worth nothing if nobody follows it up on the date given. Onyx books the callback during the conversation, confirms it by text, and surfaces the ones due today at the top of the screen — so a broken promise is noticed the day it breaks.
Onyx is a Chrome extension. It appears on top of whatever collections platform you already run and dials the numbers on the page, so the system of record stays the system of record.
Every call is transcribed as it happens, scored on how the agent handled it, and a manager can drop into a call in progress to coach silently when something's going sideways — not review it after the fact. Playbooks holds compliant, approved language for hardship and dispute conversations, so the coach on screen reaches for that instead of an agent improvising under pressure.
Onyx enforces calling hours in the called party's timezone rather than yours — dialing across time zones at 6:30am local is the violation nobody notices until it is a claim. Do-not-call suppression runs before the dial, not after.
Recording notices are prepended where all-party consent applies. None of it is a switch a busy user can turn off to dial faster.
If your CRM runs in a browser and shows phone numbers on the page, yes. Onyx reads the numbers on screen rather than integrating with one vendor's API, so it is not limited to a list of supported systems.
No. Calling, numbers and messaging are provisioned with the account.
A simulated session on the sign-in page runs entirely in your browser — no account, no calls placed.